Helpdesk

FAQs

On this page you will find an overview of the most Frequently Asked Questions and related answers.

General questions regarding the 59th ERA Congress are answered on the General Information webpage.

Is the content available on-demand?

The webcasts of the sessions will be available within 6 hours after the end of the live streaming. You will also find the on-demand availability within the programme, directly under the title. Please note also that content may not be available if the presenter has not consented to its publication.

For industry sponsored sessions, the editing time might exceed 6 hours due to individual approval processes.

Where can I find my favourite content?

The Virtual Platform will be available on May 12, 2022. You can find your program favourites either by clicking on “My Congress”, or via the programme. You can also save your programme favourites in your calendar by clicking on the corresponding icon.

Can I ask questions during the live stream?

You can pose questions to the presenter within the live stream. Simply enter your question in the “Questions & Answers” tab. The presenter or chair will then decide which questions will be answered. The presenter can answer your question both via “Questions & Answers”, or in the live discussion section.

What features does My Congress offer?

In your My Congress area, you have direct access to your personalised content. There, you can view your programme favourites, complete our congress evaluation, download your certificates after the congress or get in touch with other participants.

How do I earn CME credits and receive my certificate(s)?

Your attendance to live sessions will be automatically monitored. Therefore, you do not have to do anything other than watch the live stream.

Access to evaluation & certificates

In the “My Congress” area, and on a quick link on the Homepage, you have direct access to the Congress Evaluation and to download your certificates.

Certificate of Attendance: available from May 23, 2022 from 12:00 CEST, to all who will answer the Congress Evaluation questionnaire.

UEMS certificate: available from August 23, 2022 to all who will answer the Congress Evaluation questionnaire. This certificate will show credits both for live and on demand content.

Abstract Author Percentile Certificate: available from May 23, 2022 from 12:00 CEST, to all Abstract presenters registered to the congress.

Please note that you need to complete the congress evaluation to claim your certificates.

Where can I complete the congress evaluation?

Your opinion is important to us! The congress evaluation is located within “My Congress” Area > Evaluation & Certificates. . Please complete the evaluation in order to receive your certificates.

Where and when does the live stream start?

You can always find the current live streams the current sessions under the Streaming page. All programme content can be found under “Programme”.

Can I pause the live stream, and can I continue watching it later?

The live stream cannot be paused, as the sessions and presentations are all live. However, you can watch all sessions afterwards as on-demand video.

Networking

The networking module offers you the possibility to interact with other users. The interaction can be between two users (similarly to a chat) or within groups. Based on your selected areas of interest, matching groups will be proposed to you.

How can I message other delegates?

Click on the envelope icon in the tool bar on the right or bottom side of your screen. Select the person or search for their name. An input window will appear and you can enter your message. New messages can be found in your “Inbox”.

Where can I find an overview of all groups?

You can view groups in the My Congress area. There you will find the groups you have already joined as well as all other available groups.

How can I join/leave groups?

To join a group, open your networking settings (cogwheel icon). Now select the area of interest for which you want to join and confirm this by clicking on Save.

Navigate to the “My Congress” area and go to “My Groups” or click on the group icon in the tool bar. Then click on the group you want to join/leave.

Within the group, you will then find the option to leave the group at the top.

Can other users see my name on the platform?

If you use the networking module, you agree for other users of the platform to see your name and to be able to contact you. If you do not want users to see your name and be able to contact you, go to your networking settings. Now select for other users not to be allowed to contact you, please confirm by saving.

Where do I find information on the ERA Membership?

You can refer to the ERA Booth. Virtually, you can refer to the ERA Booth linked on the home screen of the platform. All non-members who pay and register to the congress, receive all the ERA Membership benefits! For further information please contact: membership@era-online.org

Is there an official congress hashtag for Social Media?

The official Congress hashtag is #ERA22. Social Media Guidelines are available on the congress website.

(Restricted) Symposia Overview

Be aware that some Industry Symposia could be HCP-restricted.